Guests have become
adventurous. They want total experiences that will trigger emotions. A perfect
experience is one that will appeal to all the senses sight, hearing, touch,
smell and taste. The eyes would like to see new costumes, lighting, décor and
food presentations that are beautiful and appealing to eyes. This is the reason
why showmanship plays a big part in restaurant service now.
The guests like to hear
fusion music as well as the sizzle of dishes. They like to smell unique flavors
especially those that will stimulate their appetite. They would like to pamper
their taste buds with new cuisines of quality. It is not surprising that the
traditional English public has taken to Indian curry and spices; Mongolian
Bar-Be-Cue has become a rave in many parts of the world. Mediterranean food,
with antipastos, Greek Kebabs and traditional folk duos are being relished all
over the world, people are willing to taste zebra and alligator meat from
African continent or sand baked camel meat of the Middle East.
Guests want their
dining experience not only to satisfy their egos, creative tastes and need for
adventure but also to touch their heart. The way the servers give the service,
contributes largely to the total experience that the guest receives. Specialty
restaurants have the advantage of providing unique experiences through the
authentic cuisine, costumes, décor, entertainments and service styles that they
offer. Restaurants without the advantage of uniqueness have to compete for the
big bucks in innovative ways. They are willing to offer the guests “once in a
lifetime” performances along with their dining experience.
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